Willow Shores Privacy Policy
Effective Date: April 1, 2026
Willow Shores Resort ("we", "our", or "us") is committed to protecting your personal information in compliance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Information We Collect
We collect personal information necessary to provide our services, including:
- Name, email address, phone number
- Booking and stay details
- Payment-related information (processed via secure third-party providers)
2. Purpose of Collection
We collect and use personal information to:
- Process and manage reservations
- Communicate with guests regarding bookings and stays
- Improve our services and guest experience
- Meet legal and regulatory requirements
3. Consent
By making a booking or submitting your information through our website, you consent to the collection, use, and disclosure of your personal information as outlined in this policy.
4. Email Communications (CASL Compliance)
By completing a booking or inquiry, you consent to receive electronic communications from Willow Shores Resort related to:
- Booking confirmations and updates
- Pre-arrival and post-stay information
- Occasional promotional offers
You may withdraw your consent at any time by using the unsubscribe link in our emails or contacting us directly.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Enhance user experience
- Analyze website traffic and performance
- Support marketing and advertising efforts
You may adjust your browser settings to refuse cookies; however, some functionality of the site may be affected.
6. Third-Party Services
We use trusted third-party providers (e.g., booking platforms, payment processors) who may process personal information on our behalf. These providers are required to maintain appropriate safeguards.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, or misuse.
8. Access and Correction
You have the right to request access to your personal information and request corrections if necessary.
9. Contact Us
For questions or requests regarding your personal information, please contact:
Willow Shores Resort
250-838-6216